How do I make a purchase?

At first find a product you like and check the details. To purchase the product, click 'Add to Cart'. At this stage you may either continue to shop or you can go straight to the checkout. Follow the onscreen instructions at the checkout. As soon as your order is complete, we will send you an email as confirmation. Now you can sit back, relax and wait for your new purchases to arrive!

Is online payment on ganodermatown.com secure?

Yes, it is. For cards issued under MasterCard, VISA, the card information is processed directly by the bank's systems, via ganodermatown#gmail.com (replace # with @) servers,all transaction data flow being secured using the latest technology available. For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms,and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

How long will my order take to arrive ?

Your order is usually dispatched within 12-24 hours when your payment is received. We will deliver your order by DHL - Worldwide Express Mail Service (Online Tracking). Deliveries usually take about 5-10 working days to arrive in Europe and America area, and about 20 working days to arrive in the rest countries.

What is your returns policy?

If you buy the item that never arrives, or if it arrives significantly different than described or with huge damage, you're eligible for a full refund or an exchange.

How do I know if an item is in stock?

Ganodermatown.com will ensure the website is kept up to date to be as accurate as possible. In the unfortunate event that an item is not in stock we will notify you of the changes.

Do you accept international orders?

• Yes we do accept orders from most countries, with the following exceptions:
• Due to a high incidence of credit card fraud, we do not accept credit card orders from the following countries (residents of these countries need to pay by check or bank draft): Afghanistan, Belarus, Bosnia, Cambodia, Croatia, Estonia, Ghana, Hungary, Indonesia, Latvia, Lithuania, Macedonia, Malaysia, Myanmar, Nigeria, Philippines, Romania, Russia, Singapore, Slovak Republic, Thailand, Uganda, Ukraine, and Yugoslavia.
• We do not ship ANY orders to the following countries: Cuba, Iran, Iraq, Libya, North Korea, Sudan and Germany.
• For all other countries, you may select your billing and shipping country addresses from the drop-down menu at checkout. Refer to our Shipping Policies for further questions.