Ganoderma Town

Shipping

We have steady shipping supplier to ensure our products be delivered worldwide, we'll choose UPS, EMS, DHL or HKP via the products you ordered, also you can Contact Us if you have any request about shipping. Generally, we'll dispatch out your order in 1-2 days after your payment, and you'll receive our confirming mail including tracking number after our dispatching.

International Orders:

**Please review your country’s Importation Regulations carefully before placing your order, as we are not responsible for items refused by Customs in accordance with their prohibition policies**

• Rates may vary depending on the location, weight of items ordered, and the delivery address.

  Customs:

• International orders/shipments may be subject to Customs fees or taxes charged by the country in which your order is delivered. We have seen these fees range from 0% – 50%.
• Ganoderma Town is not responsible for paying fees charged by Customs or the rate charged by Customs. It is the customer’s responsibility to pay the Customs fee.
• If you refuse to accept your package at Customs due to high Customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at Customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back to our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us.
• International orders/shipments may be subject to possible opening of and inspection of goods by Customs officials in the country of delivery. Ganoderma Town is not responsible for orders that are held up at Customs, damaged by Customs, or refused entrance by Customs due to this process.
• Ganoderma Town is not responsible for reshipping orders that are refused at Customs. If Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the order ***In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. *** We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

  ***Attention Australian Customers***

  As of 1/1/12, we are no longer recommending or supporting orders for Medicinal Mushrooms to Australia due to their strict Customs Guidelines. Any order placed is at risk of quarantine, denial of entrance into the country, and/or destruction of the package.

  Delivery Time

  Once the payment has been cleared, for international delivery, 5-12 business days could be cost.

  Order Tracking

  When your shipment is confirmed, you'll receive a tracking number in your confirmation e-mail. We only accept Paypal as the payment method.

  Shipping Rates

  Our rates include the expenses of shipping, handling and the high quality packaging.

  Our products are mainly shipped to US, CA, UK and some other European countries, and carriage is USD $40, if you'd like to ship to other areas, pls confirm with us first. USD $40 includes the expenses of shipping, handling and the high quality packaging. Generally, you don't need to pay for any other fare.

  Note: Pls supply a phone number , beacause our shipping supplier need your telephone number to deliver, thanks for your understanding and supporting.

  How Do I Save On Shipping?
  Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized. And if you buy more at a time,you will get more cut on shipping cost.